Performance Support

Sales Force Performance Support – What Era are You in ?

Sales Force Performance Support – What Era are You in ?
Queries from your Fleet on Street Your sales forces went through this really intense sales training, but when the rubber meets the road and they are in the field, there are many questions product sales or other business aspect. As part of sales forces effectiveness and performance support, your subject matter experts have to answer those questions. This is where sales force automation support comes into play. There has to be an effective way to handle those queries, without burdening your subject matter experts / trainers, which then leads to a more smoother sales process. Also there is huge ...
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How to determine adequacy of Performance Support System?

A Performance Support System (PSS) is any solution for evaluating the performance of the user. When this solution is technology enabled it is called Electronic Performance Support System or EPSS. It is also known as Performance Evaluation System in the industry. In the corporate world, the primary emphasis has generally remained on supporting the performance of user. It is better than learning, although the latter is typically achieved simultaneously. Why do I need Performance Support system? A performance management solution can successfully aid the employee in carrying out her job as and w...
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‘Game Theory’ of Game-based eLearning industry

Many managers and teachers wonder how to make their trainee’s learning experience exciting. They are concerned about the delivery potential of their employees. I recently talked to a talent acquisition manager. She said, “the newbies that are selected are of great calibre but only 10 % of them are able to complete the course.” Interestingly the concerns were not about the content but the way it is presented to the trainee, which was far from being game-based. Gamification A user through game-based learning or gamification approach could carry out the learning process effectively. When we are...
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What will help your sales representative to deliver peak performance?

Are you worried about how to help your sales team with their efficiency on the job? This article can help you provide an insight into how a sales person confronts the common issue. It also suggests how it can be solved for your team. The type of work involved is with respect to a sales representative. It comprises of attending meetings, meeting new as well as existing clients by being constantly on the move. It is very difficult to get trained and updated with the new happenings. Especially with respect to the product features or competitor’s updates. A weekly meeting with the team would b...
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GoPerform app: an information archive for your sales workforce

It seems self-evident that companies should focus on satisfying their customers. Satisfied customers usually return and buy more. They also tell other people about their experiences. Customers may well pay a premium for the privilege of doing business with a supplier they trust. Hence sales workforce information is an important aspect from any point of transaction. Statistics show that: COST of Retaining a customer = 1/10th of the COST of finding a new one Few days before, I was in a meeting with a group of retail managers. We were casually discussing the market scenario. But, our discussion g...
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