A Performance Support System (PSS) is any solution for gauging the performance of the user. When this solution is technology enabled it is called Electronic Performance Support System or EPSS. In the corporate world, the primary emphasis has generally remained on supporting the performance of user rather than learning, although the latter is typically achieved simultaneously.
Why do I need Performance Support system?
A performance support application can successfully aid the employee in carrying out her job as and when required. Let’s look at a problem which an L&D manager presented – she has chosen the right learning management system for her employees to teach the required course but when it comes to the practical application she faces problems in using the knowledge gained, in the tasks assigned. This could be due to the lack of availability of business cases pertaining to their work.
These problems could be solved by backing up your learning management system with a suitable performance support system in the market.
But, how can PSS help my business?
Using a fully functional LMS like ATUM by Stratbeans could help your employees to sit at the desk to accomplish the tasks since all the aid is integrated within the software or website he/she is using. As the current generation is mobile savvy, mobile-friendly tools like Mobius Application which can be used on the move, have become popular.There would be no need for help desk and also an application integrated with the mobile or a tablet could complete the tasks on the move no matter how complex. These tools strengthen employee performance and efficiency and reduce both training costs and time spent waiting for assistance.
Some specific cases faced by Learning and Development managers could be a sales representative facing a challenge with respect to product knowledge; a technical trainee working on the field in an Oil and gas company or it could be a civil engineer managing a construction project. All these people can utilize the features of the Performance-enhancing app- GoPerform by Stratbeans to get the desired information of product at the right moment.
Can I also determine the adequacy of Performance Support System?
To know whether your Support System is adequate for measuring performance or not you need to ensure that in EPSS, information regarding the performance of technical work is cumulative, expansive, and, as the task that is performed, contributes to knowledge constructed by the user. These features are frequently observed in journeymen and master technicians. Performance support systems should provide prescriptive information to enable a user to accomplish a task such as locking-up a piece of stock in a vertical milling machine. Expanded information in the form of troubleshooting rubrics, case studies, workflow summaries, and calculation wizards provided in the context of the specific task is a cherry on the cake. When blended with social learning, scaffolding can contribute to new technical as well as technological literacy in the workplace.
I hope this article was useful in understanding how to boost your workforce performance with Performance Support Tools. Comment any specific features that came to your mind for PSS based on your requirement.